Privacy Policy

​

Last updated: 20 September 2026

Happi Trails ("Happi Trails", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

​

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use the Happi Trails website, purchase our products, create an account, contact us, subscribe to our marketing communications, or otherwise interact with us.

Our website is powered by Wix, which provides the website, ecommerce and related technology that enables us to operate our online store.

​

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

​

1. Who We Are

Happi Trails operates an online store providing products for pets and their owners.

For privacy-related questions, requests or complaints, you can contact us at:

Email: myhappitrails@gmail.com

​

Where applicable, Happi Trails will handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

If the Privacy Act does not apply to a particular aspect of our business, we nevertheless aim to handle personal information responsibly and transparently.

​

2. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

​

Depending on how you interact with Happi Trails, we may collect some or all of the following information.

​

Contact and identification information

This may include:

• your name;

• email address;

• telephone number;

• billing address;

• delivery or shipping address; and

• other contact information you choose to provide.

​

Order and transaction information

This may include:

• products you purchase or attempt to purchase;

• order numbers;

• transaction dates;

• order value;

• delivery information;

• returns, refunds or exchanges;

• payment status; and

• information relating to customer service enquiries.

 

Payment information

Payments made through our website are processed using the payment services available through our website.

​

Depending on the payment method you select, payment information may be collected and processed by Wix and/or the relevant payment provider.

​

We do not intentionally collect or store your complete payment card details where these are processed directly by a payment provider.

​

Account information

If you create an account with Happi Trails, we may collect information such as:

• your name;

• email address;

• login credentials;

• account preferences; and

• information associated with your account.

 

Communications

If you contact us, we may collect the information contained in your communication, including your name, email address and any information you choose to provide.

Website and device information

When you visit our website, certain information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location;

• referring website;

• pages visited;

• products viewed;

• interactions with our website;

• date and time of visits; and

• other technical or usage information.

• ​

This information may be collected through cookies, pixels and similar technologies.

​

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order;

• when you create or use an account;

• when you subscribe to our email or marketing communications;

• when you contact us;

• when you submit a form or otherwise communicate with us;

• when you interact with our website;

• automatically through cookies and similar technologies;

• from Wix and other service providers that operate parts of our website or services; and

• from third parties where permitted by law.

 

Where reasonably practicable, we will collect personal information directly from you.

 

4. Cookies and Similar Technologies

Happi Trails and Wix may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• keep our website functioning properly;

• remember preferences;

• maintain shopping carts and checkout functionality;

• understand how visitors use our website;

• improve website performance;

• analyse website traffic;

• personalise aspects of your shopping experience; and

• support advertising or marketing activities, where enabled.

 

Some cookies may be placed by third-party service providers that provide functionality, analytics, advertising, payment or other services to us.

 

You may be able to manage or disable cookies through your browser settings and, where available, through our website's cookie or privacy controls.

 

Disabling certain cookies may affect the functionality of our website.

 

5. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Providing our services

To:

• process and fulfil your orders;

• arrange delivery;

• process payments;

• manage returns, refunds and exchanges;

• provide customer support;

• maintain customer accounts; and

• provide the products and services you request.

• ​

Improving our website and services

To:

• understand how customers use our website;

• improve website functionality;

• improve our products and services;

• personalise your shopping experience;

• understand customer preferences; and

• troubleshoot technical problems.

 

Marketing and communications

Where permitted by law, we may use your contact information to send you:

• promotional emails;

• information about products;

• special offers;

• information about Happi Trails; and

• other marketing communications.

 

You can unsubscribe from promotional emails at any time by using the unsubscribe facility provided in the communication or by contacting us.

​

We will continue to send necessary transactional or service-related communications where required, such as information about an order you have placed.

​

Security and fraud prevention

We may use information to:

• protect our website and customers;

• detect and prevent fraud;

• investigate suspicious activity;

• protect against misuse of our services; and

• maintain the security of our systems.

 

Legal and regulatory purposes

We may use or disclose personal information where reasonably necessary to:

• comply with applicable laws;

• respond to lawful requests from government authorities or law enforcement;

• resolve disputes;

• establish, exercise or defend legal claims; or

• enforce our terms and policies.

​

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

​

Depending on how you interact with Happi Trails, information may be disclosed to:

 

Wix

Our website is powered by Wix.

Wix provides website hosting, ecommerce functionality, website infrastructure and other services that enable us to operate Happi Trails.

​

Wix may process personal information on our behalf in connection with these services. Wix also has its own privacy obligations and Privacy Policy.

​

You can read Wix's Privacy Policy on the Wix website.

​

Payment providers

When you make a purchase, relevant personal and transaction information may be provided to the payment provider you select or that is used to process your transaction.

The relevant payment provider may process your information in accordance with its own privacy policy.

​

Delivery and fulfilment providers

We may provide relevant information, such as your name, delivery address, email address and telephone number, to delivery, shipping, logistics or fulfilment providers where necessary to fulfil your order.

​

Technology and service providers

We may use third-party providers that assist us with services such as:

• website technology;

• ecommerce services;

• hosting and cloud storage;

• analytics;

• customer support;

• email communications;

• marketing;

• advertising;

• fraud prevention;

• security; and

• business administration.

 

These providers may process personal information on our behalf or independently where permitted by law.

​

Professional advisers

We may disclose personal information to professional advisers, such as accountants, lawyers, insurers or other advisers, where reasonably necessary for our business operations or legal obligations.

​

Legal requirements

We may disclose personal information where required or authorised by law, including in response to lawful requests from courts, regulators, government agencies or law enforcement authorities.

​

Business transactions

If Happi Trails is involved in a merger, acquisition, restructuring, sale of assets or other business transaction, personal information may be disclosed where reasonably necessary for that transaction and in accordance with applicable privacy laws.

​

7. International Disclosure and Storage

Because Happi Trails uses Wix and other third-party technology and service providers, your personal information may be stored, processed or accessed outside Australia.

​

The countries in which information may be processed can depend on the services and providers we use and may change from time to time.

​

Wix operates services and infrastructure in multiple countries and may use third-party service providers to provide its services.

​

Where applicable privacy laws require us to take particular steps before disclosing personal information overseas, we will take those steps.

​

You acknowledge that overseas service providers may be subject to the laws of the countries in which they operate.

​

8. Wix and Your Personal Information

Our website is built and operated using Wix.

Wix provides the technology infrastructure through which we operate our website, ecommerce functions and related services.

​

Wix may process personal information submitted through our website in order to provide these services to Happi Trails.

​

Wix also publishes its own privacy documentation explaining how Wix handles information.

For information about Wix's handling of personal information, please refer to the current Wix Privacy Policy and, where applicable, Wix's Data Processing Agreement.

​

Wix's privacy practices may change from time to time, so we recommend reviewing Wix's current privacy information directly.

​

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services or other online services.

I

f you follow a link to a third-party website, that website will operate under its own privacy policy and terms.

 

Happi Trails is not responsible for the privacy, security or content practices of third-party websites that we do not control.

 

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

​

10. Direct Marketing

We may use personal information to send you direct marketing communications where permitted by law.

​

Marketing communications may include information about:

• new products;

• promotions;

• discounts;

• special offers;

• competitions;

• updates; and

• other Happi Trails products or services.

 

You can unsubscribe from marketing communications at any time.

Each marketing email will provide an appropriate way to unsubscribe.

​

Unsubscribing from marketing communications will not prevent us from sending you essential communications relating to transactions or services you have requested.

​

11. Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

​

These measures may include appropriate technical, administrative and organisational safeguards.

​

Our website is operated using Wix, which provides security measures for its platform and infrastructure.

​

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

​

You should avoid sending sensitive information through unsecured communication channels.

If we become aware of a data breach that requires notification under applicable Australian law, we will comply with the relevant notification requirements.

​

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our products and services;

• maintain business and transaction records;

• manage customer accounts;

• resolve disputes;

• comply with legal, accounting or regulatory obligations;

• prevent fraud; and

• enforce our agreements.

 

The length of time information is retained will depend on the type of information and the reason it was collected.

​

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and operational requirements.

​

13. Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, incomplete or out of date.

​

To make a request, contact:

Email: myhappitrails@gmail.com

We may need to verify your identity before providing access to or changing personal information.

​

We will respond to requests within a reasonable period and in accordance with applicable law.

There may be circumstances where we are unable to provide access to, or correct, certain information where permitted or required by law.

 

14. Your Privacy Choices

Depending on your circumstances and applicable law, you may have rights or choices relating to your personal information, including the ability to:

• access personal information we hold about you;

• request correction of inaccurate information;

• unsubscribe from marketing communications;

• manage certain cookie preferences;

• request deletion of personal information, where applicable; and

• object to or request restrictions on certain types of processing, where applicable.

 

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right or ask a privacy question, contact us at:

myhappitrails@gmail.com

​

15. Children's Privacy

Happi Trails is an online retail store, and our website is not directed specifically to children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

​

If you believe that a child has provided personal information without appropriate consent, please contact us so that we can assess the situation and take appropriate action.

 

16. Privacy Complaints

We take privacy complaints seriously.

If you believe that Happi Trails has mishandled your personal information, please contact us:

Email: myhappitrails@gmail.com

​

Please provide sufficient information for us to investigate your complaint, including the nature of the concern and any relevant details.

We will review your complaint and respond within a reasonable period, in accordance with applicable law.

​

If you are dissatisfied with our response, or if you are entitled to do so under applicable law, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints and the OAIC complaint process is available from the OAIC website.

​

17. Overseas Customers

Happi Trails may accept orders from customers outside Australia.

​

If you access or purchase from our website from another country, your personal information may be processed in Australia or other countries where our service providers operate.

​

Privacy rights differ between countries. Where applicable, we will comply with mandatory privacy requirements that apply to our handling of your personal information.

​

Customers located in the European Economic Area, United Kingdom or other jurisdictions with additional privacy protections may have additional rights under applicable local law.

​

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;

• changes to our website or technology;

• changes to our service providers;

• changes to our information-handling practices;

• changes to privacy laws or regulations; or

• other operational or legal requirements.

When we update this Privacy Policy, we will update the "Last updated" date at the beginning of the policy.

​

We encourage you to review this Privacy Policy periodically.

​

19. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, wish to unsubscribe from marketing communications, or want to make a privacy complaint, please contact:

​

Happi Trails

Email: myhappitrails@gmail.com

​

We will endeavour to respond to privacy enquiries within a reasonable period.

​​

​

​